Guidde for ServiceNow

Translate nuanced processes into quick video playbooks, in just a few minutes

You’ve invested in customizing ServiceNow so it fits your organization—with forms, dashboards, custom applications, and approvals that match the nuances of your work. But that tailoring means the moment a process changes, job aids, wikis, and training decks are out of date.

Guidde turns your live workflows into short, branded guides that appear in ServiceNow right where work happens—and update as fast as your processes do.

The factors slowing ServiceNow adoption

Training occurs up-front

New hires know the theory but stall at your instance-specific fields, categories, and assignment groups.

Support is overloaded

Platform and process owners become the help desk for how-to questions, pulling them away from strategic work.

Runbooks fall out of date

A tweak to a UI policy, SLA, or approval flow silently invalidates last month’s job aids.

Inconsistent execution

Misrouted incidents, messy task updates, and missed SLAs when the “right way” isn’t on screen.

Without support, users fall back on shortcuts, and your ServiceNow investment delivers less than it could.

Put Step-By-Step Video How-Tos in Reach

ServiceNow evolves; how you guide your employees should, too. Guidde turns a single expert run-through into a polished guide in minutes—not days—with synced text that stays current as your process changes.

Create

Capture once. Get a polished guide in minutes.

Record yourself handling a real task in ServiceNow—logging an issue, approving a change, or fulfilling a request. Guidde turns it into a short, branded guide anyone can follow, no editing required.

Broadcast

Publish everywhere.

With Guidde, the same guide can live in ServiceNow Knowledge Articles (making it fully searchable by agents) and surface contextually in Workspace and Service Portal when and where it’s needed.

Make an update once, and it’s propagated instantly across every place it’s published—so users always have the most accurate version, whether they search for it or see it in flow.

40%

faster onboarding

New hires learn by doing, ramping up faster on the ServiceNow workflows they’ll use every day.

20%

fewer support tickets

Teams find answers through self-serve guidance inside ServiceNow, instead of escalating to Platform or Ops.

70%

faster content creation

Admins and SMEs capture a ServiceNow workflow once, and Guidde instantly generates a polished video with synced text—no editing required.

Better

process adoption

From incident handling to request fulfillment and change approvals, ServiceNow workflows are followed consistently the first time.

Why Leading Teams Use Guidde to Drive ServiceNow Proficiency

Impact for Every Business Function

• Service desk & fulfillers: Faster triage and cleaner data—correct category, CI, assignment, and work notes the first time.
• Customer service (CSM): Clear steps for entitlements, SLAs, and knowledge use—handled inside the workspace UI.
• HRSD: Consistent lifecycle requests and approvals without side-channel coaching.
• Platform/Ops & Enablement: Fewer interruptions, smoother change rollouts, governance without extra admin lift.

We’re Not Just for ServiceNow

Guidde Broadcast works everywhere you do:

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Ready to create your first guidde?