Guidde Solutions | Product Teams
Drive product adoption with embedded video knowledge.
Enable self service knowledge at scale for all your customers.
20%
Retention increase
10%
Conversion rate improvements
15%
Increased product engagement
Embed know-how anywhere.
- Let customers access knowledge on their own time, when and where they need it, without ever leaving your app 🌐
- Enable your entire team - customer success, presale, tech pubs, to contribute their knowledge in video format and share it within the app 🤝
- Trigger the Guidde widget from any page you want in your app.
Unleash a video knowledge base inside your product 🗂️
- Curate and maintain a full library of knowledge.
- Keep content generic for your long tail customers, tailor it to each customer and have it always contextual - the right video at the right spot in your product - automatically 📌
- Knowledge is forever there - your customers will find it next time they need it ⏳
Shorten onboarding time ⏱️
- Let customers onboard and train on their own time and reduce repetitive Zoom calls and demo sessions.
- Drive momentum, increase customer satisfaction and successful deployments.
- Deliver knowledge to the entire customer base from a single destination - the embedded Guidde widget in your app.
Gain customer insights ⚡
- Identify champions - track customers' activity feed and get near-real-time notifications when they watch content you shared with them.
- Promote relevant content and onboarding playlists for key educational topics of your product.
Knowledge management for products and teams that win
A conversation with Professor Sarah Soule,
Associate Dean at Stanford Graduate School of Business.
What our customers say
"This is something that our customers need in the format they want it in - video"
Cloud 100 SaaS Leader
VP Customer Engagement
"The beauty with Guidde is that it’s structured but with an on-demand methodology, which transforms the entire approach to knowledge to a collaborative experience and embeds into the flow of work."
Winning Products Use Guidde
Distribute the workload across your whole team
Your product is complex, different people on your team master different parts of it. They may even be spread across the globe. Having one function centralizing and documenting everything there is to know is impossible. With Guidde everyone contributes their knowledge to a shared pool. Knowledge seamlessly builds itself up.
Easily onboard your new team members
What better onboarding can new joiners get than a self-served video experience that doesn’t waste more experienced people’s time?
Retain Knowledge
People come and go. Guidde's knowledge remains. It is also very easy to maintain. When video playbooks become obsolete and updated playbooks are being added, you don't need to do anything. You'll see view count and ranking change accordingly over time, based on usage. And you know that the knowledge will always be in-context and on-app.
Share video knowledge from your experts
Your customers instantly get access to knowledge created by the most relevant subject matter experts in your team. Every piece of content you share with them is to the point and the best it can be. It’s also displayed in context, and in their flow of work so they don’t waste time looking for it in a vast and hefty LMS.